VoIP (Voice over Internet Protocol) phone systems offer several benefits to businesses and organizations. You can save money with a VoIP PBX; it has many advanced features, enables your team to work from anywhere, is simple to use, scales easily as your business grows or shrinks, and much more. Yet you may not know what basic requirements you need, such as your Internet upload and download speed or VoIP bandwidth requirement, to ensure the best possible service.
The Basic Requirement for VoIP
You need an adequate Internet connection before you can take full advantage of a VoIP solution utilizing a SIP trunk (or VoIP trunk).
The Internet is used to make and receive VoIP calls, which differ from the traditional landline. As a result, Internet speed is one of many factors determining how comfortable you will be using VoIP.
This article will explore what Internet specifications you’ll need to make sure your phone system’s switch to VoIP is seamless.
How VoIP Bandwidth and Internet Speed Impact Your Business
When you do too much online at once – such as watching videos, downloading files, or browsing the web – your Internet speed may slow down. You are allotted a set amount of bandwidth, or internet speed, to use at any given time. If you simultaneously perform too many resource-heavy activities, you may quickly exceed your allocation.
In the case of your home Internet connection, it may be an inconvenience in terms of video loading times, but in the end, it works. However, when it comes to a real-time voice app, as is the case with a VoIP trunk, low bandwidth can disrupt the call quality.
Because a business’s client-facing communications platform is still primarily comprised of phone calls, it’s vital that you don’t let a lack of VoIP bandwidth harm it. Your brand can suffer if your phone call experience is poor. Getting the right amount of bandwidth to support your VoIP phone system and your existing Internet usage is critical to avoid call-quality problems related to bandwidth.
How Much Bandwidth Is Needed for VoIP Phone Service?
VoIP phone system success is dependent on a range of factors, including bandwidth. For example, according to the common VoIP call protocol, you can have approximately 12 simultaneous calls per 1Mbps bandwidth. Thus, if your business supports 120 concurrent calls, you would need a 10Mbps service.
Remember that you will require more bandwidth than you would typically use on the Internet. You would not be able to browse videos, check email, or listen to music if your office had a 10Mbps Internet connection and wanted to support 120 simultaneous calls. To take into account the standard usage, plus the additional overhead of voice calls, you would need to increase your connection speed. Other voice protocols can also use a greater or lesser amount of bandwidth, so it is a good idea to check with the VoIP service provider to know which protocols they will be using.
Raw Speed Is Not the Only Factor Affecting VoIP Quality.
VoIP trunks also function well based on the quality of your internet connection and bandwidth. Compare your calls to cars that are trying to get from your city to the next. It must hop onto the highway to do so. Compare the lanes of the highway to bandwidth. With more lanes, more cars can reach the city. But what about during rush hour, or when there is an accident on the highway, or when lanes are closed? Cars will slow down, traffic will build-up, and the cars get delayed. Similarly, latency and jitter of internet traffic and voice calls can occur.
You could experience equally poor call quality if your internet service provider and VoIP service provider fails to take these potential delays into account. VoIP and internet providers can also adjust for potential delays in the same way you would avoid being late for a meeting. You don’t need to know how it happens, but you should ask how your system, trunk, and internet carrier handle jitter and latency.
Learn More: Cost Of VoIP in Australia 2021
Preparing for VoIP Services
You can interact with pre-built tools online to aid you in your journey, even if some of this seems overly technical. It is not necessary to be an expert in technology or a voice and telephone administrator to check if your company and internet connection are ready for VoIP. If you prefer talking it over, contact My Fonetel to talk about the details.
Learn More: Benefits Of Using VoIP For Small Business
How to Choose a VoIP Provider
There are a few things to consider aside from your bandwidth requirements, like the needs of the business communication, the number of employees, whether you often make international calls, and the budget. Most VoIP Service providers offer the whole packages, though, and you can simply contact them for all the details. Below are what you need to consider when choosing a VoIP provider:
- The cost;
Websites don’t always provide the whole picture. Here are some things to consider before you sign up:
- Assess the impact of taxes and fees on an advertised price.
- Remember that VoIP equipment, VoIP phones, and additional features are not always free.
- Get details about add ons, cancellation fees, ongoing fees, and contract termination charges from your provider.
- Do they offer a hosted or premise-based phone service?
Managing all of your network resources and responsibilities is one of the benefits of a managed service provider. In the case of a premise phone option, you would have to manage it yourself as well as the voice network on site.
- What are the available hardware options?
When it comes to selecting the best health plan for a business or corporation, there are a few key factors to consider. Among these are certain VoIP phone models that are locked into specific pricing, logistics, etc. Some service providers will offer BYOD (Bring Your Own Device) policies. Check with VoIP phone providers to see if their VoIP systems support your existing phone and fax machines.
Learn More: Questions to Ask When Choosing a VoIP Provider
Choose a VoIP service that has hardware options you want. The type of devices people needs for their work can be determined by a few different factors. The ability to take calls while on the go is crucial for remote workers and other employees. By using a mobile VoIP solution, you are not limited to sitting behind a desk all day but anywhere as long as you have a reliable internet connection. Ensure that the VoIP provider you choose allows you to place calls on mobile phones and other mobile devices.
- Are you able to provide customer service support? What is your availability for technical support?
Business owners’ most valuable asset is their customer base. If your system goes down for some strange reason, it’s important to contact your service provider immediately so they can fix what needs fixing and get you back up and running again in no time. Make sure that the VoIP service provider has 24/7 customer support service.
- Are the services reliable? When the internet connection is lost, what happens?
Choosing a business VoIP phone service provider requires consideration of the disruption rate. Your potential provider should be able to tell you about their network alert history. You’ll be able to see how often VoIP call quality degrades or if they lose connection to the server entirely. Inquire about how you will be notified of disruptions and where you can find details.
- What services do you offer, such as 000-Emergency calls?
Make sure your VoIP providers have enabled 000 calling features and advanced calling features. Consider features such as conference calling and international calling that are essential to your business. Be sure to negotiate with your VoIP service provider to ensure you have all of the bases covered. Some providers will negotiate!
- What is included versus what is an optional fee-based add-on?
Providers may offer a variety of VoIP plans that might or might not require additional fees. It is always possible to incur additional costs for some advanced features and services, so make sure you ask what is included in the contract and what may have to be paid for separately.
- What is the perception of other VoIP business telephone subscribers?
Large subscriptions are typically a sign of a reliable provider. Their extensive customer base can be attributed to their reputation as a reliable and secure provider in the VoIP industry.
You can also determine whether big brands trust the provider to handle their communication needs by looking at how many of them rely on them. You should take the same steps as these companies-they do not just sign contracts with anyone that approaches them; instead, they carefully select the contractors who will be best suited to the job.