the Importance of Message on Hold Services

As any business owner knows, customer service is essential to success. Not only do happy customers help generate word-of-mouth marketing, but they are also more likely to make repeat purchases. One way to ensure excellent customer service is to control the messages that callers hear when they are placed on hold. 

By using professional on-hold message services, you can reduce the amount of stress callers get when on hold by up to 25%. In addition, you can increase sales by up to 40% by using on-hold messages to promote your products and services. No matter what size business you are, when you place your callers on hold, what they hear affects how they perceive your business.

Voice Library

We work with some of the best recording companies in order to provide you with high-quality samples for free, so that’s one less thing on your mind!
With our custom welcome messages, you can greet customers with a message that matches your branding. Plus, you can advertise special offers to help increase sales.
Our music tracks are specifically designed to keep customers engaged and informed while they’re on hold.
After Hours Greetings on Hold is the perfect way to keep your callers informed about your business when you’re closed. Our professionally recorded messages will let them know about your hours, how to reach you in an emergency, and more.
This service allows you to highlight current promotions, special events, and offers, as well as announce important information in order to grab your callers’ attention. Our professional voice talent will ensure that your messages are delivered with style and impact.
Menu Prompts on Hold is a professional phone service that provides your customers with an automated menu system. This system helps reduce wait times, direct traffic, and presents a polished, professional image.

The Benefits of Message on Hold

Customers who are listening to messages on hold are effectively a captive audience, and they must be engaged while they wait to be rerouted for your business to profit the most. You can do the following at this time:

Share Valuable Information With Your Clients

Many businesses will receive a high volume of calls with similar themes, and it isn’t always essential to interact with everyone personally.

You may answer a fraction of enquiries promptly and minimise the number of calls routed through to your personnel by adding vital information and updates to your on-hold message service. By freeing up your incoming operators, you may lower non-essential call volumes and wait times for consumers whose calls demand personal attention.

Product and service promotion

Customers on hold are eagerly awaiting the next stage of the call connection. This is an excellent time to tell customers about your company’s goods and services and the benefits they provide.

You will not only be able to generate initial curiosity, but you will also have an experienced contact centre operator who is only seconds away from converting this new lead into a potentially successful sale. The return on investment for this form of marketing is unrivalled.

Call Retention Figures Must Be Safeguarded

Keeping your consumers interested during a lull in communication is vital for growing sales and safeguarding your business from losing sales and perhaps hurting your reputation.

Nobody enjoys being kept in the dark, and the statistics show it. According to a telecom poll, 90% of callers would hang up after 45 seconds if there was nothing but quiet while they were on hold. An aftercare service can make or break a firm, and negative news from existing customers who have abandoned post-sales calls will have a significant impact on future sales. Often, just a small portion of marketing resources, particularly in small organisations, are set up for enhancing client retention. Is it time to start putting your message system to work to increase profits?

Why Perth Businesses Choose My FoneTel

Secure network
We take security very seriously. We employ the most advanced security protocols to ensure your communication and information remains private and secure.
Solutions that scale with your team
We tailor our messages on hold services to meet your business needs.
Local support team
We are local, and we share the same time zone. We can provide you with support in real-time since we have the same business hours.
Reliable connection
The reliability of our connections is one of our strongest assets. If, by chance, we encounter an outage, we will be able to resolve the problem before you are even aware of it.
Over 50 years experience in the telco industry
With the industry’s development and growth, we have grown and developed along with it.

Frequently Asked Questions About Message on Hold

On-hold messages are designed to be short and sweet. The average length of an on-hold messages is three minutes with two to three hundred words.

On-hold messaging is a must for businesses and organisations of all sizes, as it delivers information to their customers waiting on hold or being transferred. It’s also called “audio marketing,” which makes sense because that’s exactly what you’re doing when your customer hears your on-hold messages.

Eighty-three percent of callers who are routed into a queue without unique on-hold features will hang up after just 15 seconds. With customised hold messages, you can cut hang-up rates for your business and captivate callers while they wait. Smaller organisations can even utilise customised messages in tandem with auto-attendant services to present a bigger, more professional image.

Messages on hold are a wonderful tool for keeping callers and clients updated with corporate news and ongoing activities. Recordings can be utilised to alert consumers on changes to operating hours and schedules, service delivery information, daily events and much more. Instead of losing money via hang-ups and dissatisfied clients, you can leverage your phone system to generate business and make money.

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