Menu Prompts on Hold

A voice prompt is a recorded script played by IVRs, auto attendants, message-on-hold systems, and other voice processing tools commonly used by businesses. The “prompt”, as its name suggests, prompts or guides the caller by requesting that they provide the system with information. 

Phone prompts are used in all types of modern telephone applications. These recordings help callers navigate options using their phones. Whether choosing a preferred language, locating support assistance, or utilising self-service to access account information, phone prompts can be customised in any configuration.

Eighty-three percent of callers who are routed into a queue without unique on-hold features will hang up after just 15 seconds. With customised hold messages, you can cut hang-up rates for your business and captivate callers while they wait. Smaller organisations can even utilise customised messages in tandem with auto-attendant services to present a bigger, more professional image.

Messages on Hold are a wonderful tool for keeping callers and clients updated with corporate news and ongoing activities. Recordings can be utilised to alert consumers on changes to operating hours and schedules, service delivery information, daily events, etc. Instead of losing money via hang-ups and dissatisfied clients, you can leverage your phone system to generate business and make money.