Professionally Recorded Welcome Message
Can Get Your Message Across

At My FoneTel, we understand the importance of building customer relationships and creating a positive user experience. That’s why we offer custom welcome messages that can be used to promote your products or services, connect with customers in a personal way, and help you increase sales through targeted advertising.

Whether you need a fun, friendly message for new subscribers or an attention-grabbing offer to encourage repeat business, we have the perfect solution for your needs. Our professionally recorded messages will make your customers feel appreciated and valued.

Our easy customisation options mean that you can tailor each message to the correct tones to suit your unique brand voice. Try our custom welcome messages today and see how they can transform your customer experience!

Our Welcome Message Voice Library

My FoneTel offers marketing messages on hold services that can be customised to match your brand. Our library has a wide range of audio recordings of powerful marketing messages for you to choose from. Check out the audio sample below.

Why Perth Businesses Choose My FoneTel?

Secure network
We take security very seriously. We employ the most advanced security protocols to ensure your communication and information remains private and secure.
Solutions that scale with your team
We tailor our messages on hold services to meet your business needs.
Local support team.
We are local, and we share the same time zone. We can provide you with support in real-time since we have the same business hours.
Reliable connection
The reliability of our connections is one of our strongest assets. If, by chance, we encounter an outage, we will be able to resolve the problem before you are even aware of it.
Over 50 years of experience in the telco industry
With the industry’s development and growth, we have grown and developed along with it.

Frequently Asked Questions About
Welcome Message on Hold

  • Identify Your Company and Thank the Caller.

It’s always a best practise to mention your company’s name and express a brief note of gratitude to the person who called. A simple “thank you for calling” starts the interaction off on the right foot, so don’t be afraid to start with a thank you.

  • Inform the Caller of the Wait Time and Position in Line.

Play a message to the caller that states their current position in the queue. This message should be repeated to the caller throughout her time on hold. It’s a good idea to utilise this to help move people along the call-handling queue.

  • Share Your Company’s News or New Product Announcements

If your business has just released new products or recently won an award, fill the wait time by briefing your callers on the news. Include a short announcement about the product or feature (and how customers can get it) or the newly won award.

  • Notify Callers of Your FAQ Page or Knowledgebase

On-hold messages should mention self-service resources like an FAQ page or a knowledge base. You’ll be reducing call hold times for other callers who need to speak with an agent about more complex issues. Callers may find answers to their questions there and not have to wait at all.

  • Tell Callers About Any Current Sales, Discounts, or Promotions

Make sure to mention any current sales or promotions that you are running. You’ll ensure that all leads who are calling have these promotions top-of-mind and right before they get on the phone with sales reps.

  • Remind Callers of Your Other Support Channels

If your company offers a variety of support channels, mention that in your hold message. People have different communication preferences, and meeting customers where and how they like to communicate goes a long way towards improving your company’s customer experience.

Don’t put the caller on hold for more than three minutes without checking in. Hold messages should be on an average length of three to four minutes, with an average of 200 to 300 words. It may seem like a short time for the business, but it could be an excruciatingly long wait for the caller. But three minutes would be enough time to pitch a promotional service, new products, and events without being annoying.

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